PERSONAL DATA PROTECTION CHARTER
In accordance with European Regulation 2016/679 of April 27, 2016.
(Known as the “General Data Protection Regulation” or RGPD).
This personal data protection charter (hereinafter: the “Charter”) describes the commitment of site www.argeles-sur-mer.com of the Office de Tourisme d’Argelès-sur-Mer, Place de l’Europe 66700 Argelès-sur-Mer SIRET 776 129 306 00010 edited by Mr. Jean-Florent Boineau as data controller with regard to respect for the privacy and protection of personal data of its users. This Charter has been drawn up to inform you of the practices and conditions under which the Argelès-sur-Mer Tourist Office collects, uses and stores your personal data (hereinafter referred to as the “Data”).
You will find a description of the various “Data” that we may collect and process or that you may transmit to us when you access and/or use the http://www.argeles-sur-mer.com website (the “Site”). The term “Site” refers only to the http://www.argeles-sur-mer.com website.
Given the constant evolution of laws and regulations concerning technology and the protection of personal data, it is likely that this Charter will be updated. If you are a user of the Site, you will be informed of any changes by e-mail.
Should any clause of the present Charter be declared invalid or contrary to regulations, it will be deemed unwritten, but this will not invalidate the other clauses of the present Charter.
The present Charter applies to “Data collected”:
Via simple browsing on the Site
Via e-mails exchanged between the Office de Tourisme d’Argelès-sur-Mer and you or any other electronic messaging tool
When you create a user account on the Site
When you subscribe to the Site’s newsletter (the “Newsletter”).
It does not apply to information collected by any third parties or through sites managed by them, including via applications or content (including advertisements) redirecting the user to the Site. We thank you for reading carefully the Charter concerning the processing of your Data and we inform you that browsing our Site necessarily implies acceptance of this Charter. If you do not accept the present Charter, we invite you to leave our Site. It is your responsibility to check that the Data communicated to the Office de Tourisme d’Argelès-sur-Mer are in conformity.
WHAT DATA IS COLLECTED BY SITE NAME?
Depending on the nature and purpose of your interaction with the Office de Tourisme d’Argelès-sur-Mer (creation of a user account, subscription to the Newsletter, completion of contact forms, and any telephone exchanges) we may collect the following Data:
Your e-mail address will be requested if you wish to create a user account, communicate with us via the contact forms and/or receive our newsletter.
Data relating to your identity such as your surname, first names, e-mail address, postal addresses and telephone numbers may be requested.
Data relating to navigation: this is Data relating to the way in which you use the Site, including: IP address, browser used, browsing time, search history, operating system used, language and pages viewed.
Data concerning your visits to the Site, including traffic data, log files and other data or communication resources you use to access the Site.
Data relating to orders: your postal address is required for invoicing purposes. Similarly, your bank, PayPal or other financial partner details must be provided in order to pay for your order.
Data relating to the use of social networks when you use their functionalities.
HOW IS YOUR DATA COLLECTED?
Data may be collected in various ways on the Site. Data may be collected directly when you transfer it to us using the contact and user account creation forms, newsletter registration forms available on the Site and/or communicated when you contact us by telephone. When you contact us by these different means, a copy of your exchanges with the Office de Tourisme d’Argelès-sur-Mer, including e-mail addresses, may be made and archived. L’Office de Tourisme d’Argelès-sur-Mer also collects certain Data indirectly by means of cookies/trackers.
WHY IS YOUR DATA COLLECTED?
If you are an ordinary user, we collect your Data in order to :
Send you our newsletter and/or personalized commercial offers if you have given your consent.
Manage your requests sent via the contact page.
Allow you to leave a review of products and/or the Site.
Inform you of changes concerning the Site or our products and services.
To comply with our rights and obligations under contracts entered into with users and for any other legal purposes.
We may also use cookies or tracers:
To analyze traffic and data on the Site in order to measure the number of users of the Site, to make it easier to use and to ensure its ability to respond quickly to your requests.
To secure your browsing and improve your user experience, in particular by recognizing the user name and password you have already provided so that you do not have to enter them if you log on to a private part of the Site. Refusal of these will prevent any connection to this part of the site (impossible identification).
What is a cookie?
A cookie is a text file recorded on the hard disk of your terminal (computer or telephone) at the request of the server managing the visited website. It contains information about your browsing of the site’s pages. The aim is to make it easier for the same person to use the site again in the future, and to optimize browsing.
How do cookies work?
Your browser (Internet Explorer, Firefox, Chrome, Safari, etc.) manages cookies on your computer. It receives the order to save them from the server (the cookie principle is part of the HTTP protocol used for exchanges on the Web). It’s the browser that records them, and it’s also the browser that allows you to control them, according to your wishes. You can prevent cookies from being saved (but you will not be able to access certain site functions). Your browser allows you to find, list and delete cookies. Even if you don’t delete them, they will disappear because they have an expiration date, which can be several months or the “end of session”, i.e. the moment when you leave the site you were visiting.
Browser settings
You can enable or disable cookies by selecting the appropriate settings on your browser. Here’s how to set your browser to accept cookies:
For Internet ExplorerTM : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For SafariTM: https://support.apple.com/kb/ph21411?locale=fr_CA
For ChromeTM: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For FirefoxTM : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For OperaTM: http://help.opera.com/Windows/10.20/fr/cookies.html
WHO PROCESSES YOUR DATA?
Your Data is processed by the staff and collaborators of the Argelès-sur-Mer Tourist Office in charge of :
Managing information requests
Support management, to answer all your questions.
Sending the newsletter if you have authorized us to do so.
In addition, within the framework of our activity, and for processing purposes, your Data may be communicated to subcontractors, service providers or other third parties, and in particular :
Mailjet SAS (for emailing).
“Google Analytics (for site audience analysis).
Each of these parties is bound by a confidentiality agreement concerning the use and processing of personal data.
To send out our Newsletters, our e-mailing campaigns are managed by Mailjet SAS 13-13 bis, rue de l’Aubrac – 75012 Paris, France.
All of the above-mentioned subcontractors, service providers, partners and other third parties are bound by contractual obligations to respect the confidentiality and protection of Data and to process it solely for the purposes for which we transmit it to them.
Your Data may be transferred to any purchaser or other successor in the event of a merger, assignment, restructuring, reorganization, dissolution or other sale or transfer of some or all of the assets of the Office de Tourisme d’Argelès-sur-Mer, due to uncertainties or bankruptcy, liquidation or other processes in which the Data of users of the Office de Tourisme d’Argelès-sur-Mer are among the assets transferred.
Finally, we may also disclose your Data:
To comply with any mandate required by applicable law, including governmental and regulatory requests.
If we believe that disclosure is necessary or required to protect the rights, property or safety of Office de Tourisme d’Argelès-sur-Mer, its customers or other stakeholders.
This possible disclosure includes the exchange of information with other companies and organizations for the purposes of protection against fraud and counterfeiting.
The Site may contain links to various sites and social networking platforms managed on third-party servers, by persons or organizations over which the Office de Tourisme d’Argelès-sur-Mer has no control. As a result, we cannot under any circumstances be held responsible for the way in which your Data is stored or used on the servers of these third parties. We advise you to read the applicable privacy policy of each third-party website you access via the Site in order to understand how your Data will be used.
HOW LONG IS YOUR DATA STORED?
L’Office de Tourisme d’Argelès-sur-Mer only keeps your Data for as long as is necessary for the purposes set out in Article 3. This retention period varies according to the Data in question, as the nature and purpose of the collection may vary. Similarly, certain legal obligations impose a specific retention period.
When you subscribe to our newsletter, we keep your e-mail address until you unsubscribe.
When you contact the Office de Tourisme d’Argelès-sur-Mer using the contact form or when you contact us by telephone, your data may be kept:
– up to one (1) year from the last contact if you do not have a customer account or have placed an order on the site or with our company.
– up to ten (10) years (legal period) from the last order placed on the Site, if this information concerns this order.
– In all other cases, the Data exchanged will be kept for no longer than three (3) years.
If you request the deletion of Personal Data, your user account on the Site will be deactivated and anonymized, and then completely deleted at the end of the aforementioned periods from the day on which you made the request. Lastly, data collected by means of cookies or tracers will be kept for up to six (6) months in the case of audience measurement cookies or tracers, and for up to thirteen (13) months in the case of other cookies or tracers. Beyond the above-mentioned retention periods, your Data will be anonymized and stored exclusively for statistical purposes.
HOW IS YOUR DATA PROTECTED?
Your Data is stored on a secure server protected by a firewall and antivirus software. We have implemented technical and organizational measures to guarantee the security and confidentiality of your Data against accidental loss and against unauthorized access, use, modification and disclosure. However, given the inherent characteristics of the Internet, it is impossible for us to guarantee the optimal security of information exchanges on this network. While we strive to protect your Data, we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your Data at your own risk. We cannot be held responsible for non-compliance with confidentiality parameters or security measures in place on the Site. As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep secret the password that gives you access to your user account. Do not, under any circumstances, divulge it to third parties. Similarly, be careful when disclosing information in the public sections of the Site, as these can be consulted by any user of the Site.
WHAT ARE YOUR RIGHTS?
You can choose how the Data you transmit to us is used:
You can browse the Site without providing any Data. If you do so, you will not be able to use certain features of the Site and, in particular, to make purchases (if you are an ordinary user) and/or downloads from the Site.
You can opt out of receiving our newsletter and personalized offers by clicking on the link in any e-mail sent to you.
In addition, subject to the conditions laid down by the aforementioned regulations for the exercise of these rights, you benefit from :
The right to erase your Data (except for accounting data, which must be kept for 10 years under French law – article L123-22 of the French Commercial Code).
The right to limit the processing of your Data.
A right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the RGPD.
A right to portability of the Data you have provided (for automated processing based on consent or the performance of a contract).
Of the right to withdraw consent, where this has been requested from you. Where the processing of your Data is carried out on the basis of your consent, you may withdraw it at any time.
You acknowledge, however, that any processing carried out prior to the withdrawal of your consent remains perfectly valid. You also have the right to object, without giving any reason, to the Office de Tourisme d’Argelès-sur-Mer analyzing your Data in order to share it for marketing purposes.
However, in accordance with Article 12.6 of the RGPD, in order to exercise these rights, Office de Tourisme d’Argelès-sur-Mer as the party responsible for this processing, reserves the right to ask you to provide proof of your identity. We inform you that the data used to justify your identity will be deleted once we have responded to your request. You may exercise these rights by sending an e-mail in French to infos@argeles-sur-mer.com or to the following address
OFFICE DE TOURISME – Place de l’Europe – 66700 ARGELES-SUR-MER
We have a period of one month to respond to any request relating to the exercise of your rights. This period may be extended by two months if the request is too complex or too numerous.
STORAGE OF DATA COLLECTED BY THE ARGELES-SUR-MER TOURIST OFFICE
Data collected in connection with use of the Site is stored exclusively on a server located in Europe (France), hosted by the company RACCOURCI AGENCY 18 bvd Maréchal Lyautey, 17000 La Rochelle.
